FAQs

FAQ

Do you have a physical store?

Yes, we have a physical store that you can visit if you want to personally see what the jewelries look like in person. Our store is located at the address below:

Stuttgarter Str.,

15366 Hoppegarten,

Germany


What is your time of operation?

Our local store is open from 10:00 am to 7:00 pm, from Monday to Saturday. Visit us during these hours and we will be more than happy to assist you.


What is an JPC Gift Card?

An JPC Gift Card or Handmade Jewelry by Jack Potcity Gift Card can be ordered online or purchased from our local store. You can give this to a friend or loved one as a gift. The recipient can then use this card to shop jewelries on our store, whether online or on our physical store. The value of the gift card ranges from $200 to $500.


Where can I check my gift card balance?

The amount in the gift card can be used for multiple transactions. To check the balance on the gift card, click here. Cash can be added to the gift card amount to maximize it on the purchase.


Do you ship to other countries?

As of now, we only ship around the United States. We might be offering that in the future.


Are items on sale on your website also available on the store?

Yes, we have the same items on sale on the website and on the store. We want everyone to get the chance to find amazing jewelries at a discounted price wherever they are in the Germany.


What methods of payment do you accept?

We accept payment via PayPal, as well as major credit cards on our site, such as MasterCard, Visa, American Express, and Discovery. We accept credit cards and cash in our local store.


How long before I can get my order?

You can expect to get your order within 3 to 5 days. You can also track your order here.


How much is the shipping fee?

The shipping fee depends on the location where the order will be delivered. You will be shown the shipping rate when you order a specific piece on our site.